Customer Service & Help
The following pages contain information and policies about shopping in the Warren Windsports Australian Hang Gliding Store and flying with us - Tandem Flights & Hang Gliding School. Please don't hesitate to contact us if you require further assistance.
| Page Title | Help Description |
|---|---|
| Returns Policy | Review the Return's Policy on Tandem hang gliding Vouchers, Store Items and Hang Gliding Lessons. |
| Shipping | View Warren Windsports Shipping Policies and Pricing. Enjoy Free Shipping on most products Australia wide. All In-stock orders ship within one business day. International Shipping also provided. |
| Redeeming Store Credit & Gift Vouchers | Redeeming Store Credit Voucher is easy in our online store. This page explains how to use your Store Credit voucher when making a purchase, and also explains how to use your Gift Voucher for a Hang... |
| Placing an Order | Browsing Through Products Products may be accessed through the Categories in the Online Store, or you can also click on View All Products under the Online Store menu tab. Adding Items to your... |
| Shopping Quick Facts | If you are new to placing orders through our Online Store this is a summary of the most important information you need to know so you can go shopping. |
| Imported Products | This page explains the pricing of items that are manufactured overseas by companies such as Icaro, North Wing and Wills Wing among others. Custom orders for overseas gear requires full payment to... |
| Page Title | Help Description |
|---|---|
| Booking Flights | We are generally available for tandem hang gliding bookings 7 days a week, and fly from 9am to sunset, weather depending. Please send us booking request via our Booking Request Form to request a... |
| Cancellations | We understand that sometimes issues arise that prevent you from being able to make your booking. If this is the case, please contact us within 48 hours of your booking to make a cancellation. Any... |
| On The Day Of Your Flight | Procedure on the day of your flight Call us between 8-8:30am to check on the latest weather forecast. At this time, we will inform you of the weather outlook for the day and whether flights will go... |
| Passenger Requirements | Tandem Hang Gliding flights are generally accessible, but there are some requirements to be met before you can go flying with Warren Windsports. It's simple and you are in good hands with... |
| Safety & Regulations | Warren Windsports operates within the guidelines of the Hang Gliding Federation of Australia (HGFA) Operations Manual. All Flight Training is conducted by a HGFA certified Instructor. Hang Gliding... |
| Page Title | Help Description |
|---|---|
| Novice Training Policies | Read about how to become a student of the Novice Training Course and learn to fly solo with Warren Windsports Hang Gliding School NSW Australia - Hang Gliding Federation of Australia approved... |
| Advanced Training Policies | Warren Windsports ATC -Advanced Training Clinic Prices vary depending on the type of Clinic. Most Clinics require a deposit, that is non refundable.If the weather is not suitable to complete the... |
| Page Title | Help Description |
|---|---|
| Privacy Policy | Warren Windsports has a strong commitment to protecting the privacy of all people with whom it comes into contact - whether via guest visits, phone, website and email enquiry, online store orders,... |
| Using Your Website Account | When you make a purchase an account will automatically be set up for you. Once you have submitted your order, your Account Username and Password will be displayed. This will also be sent to you in... |
| Website TOS | Warren Windsport Website terms and conditions of usage - Copyright, Disclaimers etc. (all the legals...) |
