Cancellations

Cancellations<

We understand that sometimes issues arise that prevent you from being able to make your booking. If this is the case, please contact us at least 48 hours before the day of your booking to make a cancellation. Any late cancellations or no-shows will result in the cancellation of your voucher or pre-paid flight.

Having 48 hours notice will allow us the chance to find another passenger to fill your spot, and give someone else the opportunity to fly.

Cancellations due to weather <

As hang gliding is weather dependent, please keep in mind that the weather may not be suitable on the first day that you book your flight. It may even take several bookings before the weather is suitable for you to fly.

We have all passengers call us between 8 and 8:30am on the morning of their flight to check on the weather and see if flights will be going ahead that day. If the wind is not suitable for hang gliding, we will inform you during the morning call.

In some cases, the local weather turns out to differ from the morning forecast. We always do our best to give passengers the opportunity to fly, however in some cases the flight will have to be cancelled or delayed after you arrive on site. We understand that this can be inconvenient, but I'm sure you will understand that safety is our number one priority.

We have developed a Weather page< on this site, in order to help you understand the winds required for hang gliding and the forecasting sites which we use to make our decisions about flying. This Weather page is meant to assist our clients with monitoring and understanding the weather, if you're interested, and does not replace the need for the morning weather phone call on the day of your booking.

Rebooking after your Flight is Cancelled
<

Bookings are subject to availability, and of course the weather, so we recommend booking sooner so that you have plenty of time to rebook before your voucher expires. Keep in mind the the best time of year to fly is between September to the end of May.

Expired Vouchers<

If you book a flight, but your voucher expires before you have a chance to fly, then we offer one FREE voucher extension of 2 months from the original date of expiration.

If you require longer than 2 months, or haven't made any bookings prior to your voucher expiring, don't worry, you can purchase one 6 month voucher extension< on our website.

Both extension types are limited to one per voucher.

Copyright © 2017 Warren Windsports Hang Gliding Adventures & Gear NSW . Tandem Hang Gliding and Fly Solo Lessons Bald Hill New South Wales
Hanggliding at Stanwell Park - Illawarra Region, NSW South Coast Sydney Australia